Refund and Returns Policy

Effective Date: 15 March 2025

Welcome to Hard Toys Shop. By using our website (www.hardtoysshop.com), your satisfaction is our priority. Due to the nature of our products, we follow strict hygiene policies to ensure the safety and well-being of our customers. Please read our return and refund policy carefully before making a purchase.

1. Non-Returnable Items (Hygiene & Safety Reasons)

For health and hygiene reasons, we do not accept returns on the following:

• Opened or used sex toys, lingerie, lubricants, or intimate products.
• Products that have been removed from their sealed packaging.
• Items that are not in their original, unused, and unopened condition.

This policy ensures that every product you receive is brand new and 100% safe to use.

2. Exceptions: Damaged or Defective Products

We only accept returns or replacements in the following cases:

• The item arrives damaged or defective.
• You received the wrong product.

How to Report a Damaged or Incorrect Item

• Contact us within 48 hours of receiving your order.
• Provide clear photos of the damaged, defective, or incorrect item.
• If approved, we will offer a replacement or store credit.

3. Refunds & Cancellations

• Order Cancellations: You can cancel your order before it is shipped for a full refund.
• Refunds for Approved Cases: If a refund is approved, it will be processed within 5-7 business days via the original payment method.
• No Refunds on Used Items: Due to hygiene laws, we cannot offer refunds for used or opened products.

4. Discreet & Secure Process

• All return requests are handled with strict confidentiality.
• Approved returns will be processed with discreet communication and no explicit mentions.

5. Contact Us

For any return or refund requests, please contact our customer support team:
📧 Email: dptoys59@sfr.fr